Shipment Processing Time: All orders are processed within 1-2 business days. Orders are not shipped on the weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipment Confirmation and Order Tracking: You will receive a confirmation email containing your tracking number once the order has been shipped.
If customer is returning an item within the allotted 14 days since date of purchase, they must pay for return shipping, which will not be refunded.
All packages will have a tracking number. If your package's tracking number said it was delivered, but you have not received your package, we recommend the following:
1) Check with your neighbors
2) If you live in a condo/apartment, check with your doorman, office, the mailroom.
3) Still can't find it? Talk to your mailman. They may remember the package!
4) File a claim with USPS.
Unfortunately, once the package leaves Splendor, there is not much more we can do. It becomes a matter to take up with USPS.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are non-refundable.
To complete your return, we require a receipt or proof of purchase. A printed copy of your emailed purchase order is acceptable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
If your item arrives damaged or incomplete, please call us at 214-824-2777 or email us at firstname.lastname@example.org
To return your product, mail your product to: 9047 Garland Rd, Dallas, TX 75218
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a shipping service that offers tracking or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.